Account Manager – Luxury Lifestyle

  • Location: LMH Studio, White City
  • Seniority level: Mid-Senior
  • Employment type: Full-time

The role requires an account manager with experience in project management and marketing with a proven success when it comes to dealing with clients within well-known brands and organisations.

You require strong relationship skills and be able to develop trust and confidence across both your client contacts and your account teams that result in mutually beneficial, long term engagements.

You need to be commercially astute and will be expected to identify and realise growth opportunities on your accounts. You’ll need to be empathetic, with a focus on finding collaborative solutions to your client’s problems.

You’ll also be comfortable leading not only meetings and presentations but also the strategic direction of your accounts.

To be successful in this role you will need to have:

- Experience in property or luxury lifestyle marketing account management
- Proven ability to develop deep long lasting relationships with senior client contact
- Proven ability to retain client portfolio to agreed KPI’s
- Proven ability to drive delivery of the campaigns for your client portfolio to a high quality
- Strong client management and relationship skills
- A deep and thorough understanding the luxury industry and dealing with HNW audiences
- Proven ability to establish client objectives and manage client expectations
- An established record of having a “can do” attitude
- Strong listening and questioning skills with acute attention to detail
- Confidence in presenting technical and marketing information in a variety of mediums to senior client contacts
- Strong communication skills in all disciplines including written, oral, email and presentation
- Hands on problem-solving, with ability to generate ideas and solutions
- Ability to cope with competing demands and to prioritise tasks
- Understanding of the importance of personal development and ability to work toward achieving agreed actions
- A good understanding of what it takes to maintain and develop the most productive client relationships
- Experience in project managing campaigns, coordinating team members, developing timetables and setting deadlines in order to achieve client objectives
- Excellent organisational and time management skills
- Ability to create and maintain accurate/accessible records and organised documentation using CRM
- Ability to keep and maintain confidential information
- Ability to analyse results, identify and explain any variance from targets
- Proactive and responsive insight into client expectations and requirements
- Ability to lead by example, contributing and sharing best practices/knowledge/resources and ideas

PRACTICAL SKILL REQUIREMENTS

- Canva
- Google Analytics
- Mailchimp
- Campaign Monitor
- Adobe (PhotoShop & InDesign) - not essential

COMPANY BENEFITS

- High degree of autonomy in a role that has potential to grow as the company grows
- Competitive salary
- Hybrid (office & remote) working week
- Access to SohoWorks events and workspaces across London
- Complimentary breakfast
- Regular team socials

Apply by emailing your CV and any supporting documentation to careers@luxurymarketinghouse.com.

Apply here

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